Shipping policy

All orders are packed and dispatched from our studio in Tigard, Oregon, USA.

Processing time Orders are processed within 1–3 business days. Business days are Monday to Friday and exclude US public holidays. Orders placed on a weekend or holiday begin processing the next business day. During launches or periods of high demand processing may take slightly longer, and we will let you know if that is the case.

United States Standard shipping up to $15 is free on all orders of $100 or more. For orders under $100, shipping is calculated at checkout based on your address, and the exact cost is shown before you pay. Expedited options are available at checkout where your address supports them.

Once dispatched, standard delivery within the United States typically takes 5–7 business days. Delivery estimates are provided by the carrier and are not guaranteed.

International We ship to a number of countries across North America, Europe, the Middle East and Asia–Pacific. To check whether we currently deliver to you, enter your address at checkout — if your country is available, shipping options and costs will be shown before you pay.

International delivery times vary by destination and by the carrier and service selected at checkout, and are not guaranteed.

Duties, taxes and customs Prices shown on our website do not include duties, import taxes or customs fees. For international orders, any such charges are set by the destination country and are the responsibility of the recipient. They are payable in addition to the shipping cost and are usually collected by the carrier on delivery. Customs processing may also delay an order beyond the carrier's estimate; this is outside our control.

Tracking When your order is dispatched you will receive an email containing tracking information. Please allow up to 24 hours after dispatch for tracking to begin updating.

Delivery addresses Please check your shipping address carefully before completing your order. We cannot change an address once an order has been dispatched, and we are not able to refund orders that are lost because an incorrect or incomplete address was supplied. If you spot a mistake, contact us at KysenEssence@gmail.com as quickly as possible and we will change it if the order has not yet gone out.

Lost, delayed or damaged parcels Once we hand a parcel to the carrier, delivery is in their hands and we cannot guarantee their timescales. If tracking has not updated for an extended period, or your order arrives damaged, contact us at KysenEssence@gmail.com and we will work with the carrier to resolve it. For damaged or incorrect items, please get in touch as soon as you receive the order so we can put it right — see our Refund policy for how returns and replacements are handled.

Questions Email us at KysenEssence@gmail.com and a person will reply, usually within one business day.